Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
If you don’t find answers to your questions here, please contact us!
Not suitable for people with
feverish state or nausea
last days of pregnancy
inner ear disorders
serious heart problems
contagious skin diseases
epilepsy or neuropathy
People prone to ear infections should bring their own earplugs.
Any other physical or psychological limitation issues should be discussed with the therapist prior to the session.
What is LiquidZome?
It is a space where aquatic therapies and events related to movement and dance in the water are practiced. Sessions are individual and exclusive (no other presence in the pool), unless you choose a couple session or parent session or just the mother with her baby.
What kind of clothes will I wear?
You must wear a bathing suit or bikini. You can also choose to wear a tight-fitting t-shirt, as long as it doesn’t restrict movement or is uncomfortable. A shower cap is not required.
Is there any procedure for my arrival?
Upon arrival, you will be greeted by the person who will provide the session. You may share any limitations you have, any pain or discomfort.
How should I prepare for my session?
Do not eat large amounts of food in the two hours before the session.
Is it possible to choose the therapist?
When the calendar with available dates and times is displayed, the names of the therapist available for the type of session you want are visible. You can choose.
What are the expected benefits of a session?
After a session, you will feel a huge sense of well-being. Physically, you will relax your muscles through movement and floating. Mentally, you will have relief from pressures or states of stress. It can also be a moment of emotional discharge, which can be an unexpected benefit, but it also brings well-being.
How can I expect my day to be after a session?
It will be a very peaceful day, in which you gain a new calm.
Are there contraindications based on health status?
They exist and are indicated on our page dedicated to contraindications (link)
Is it possible to schedule a session for the next day?
It is possible that regular customers have this possibility, always subject to availability.
How are communications with LiquidZome handled?
Ideally all communications should be done via email, however we have a telephone contact that you can use if you feel that email is not your preferred tool.
What are the advantages of registering an account on our site?
The provision of your personal data in accordance with the privacy policies of this website allows for the filling in the data to be less exhaustive in each appointment, since it will only be necessary to indicate the name, email, date and time of your availability. You will also be able to access information regarding future appointments and thus optimize your experience on our site.
How should I schedule a session through the website?
To schedule a session, you must choose the type of session, the therapist, the date and time, as well as fill in the form presented with your personal contact details. We suggest filling out the form in detail in order to create a contact base with the customer. Finally, you must make the payment using the bank details presented.
How can I know if the appointment is approved?
As soon as you complete the appointment, you will receive an email with the information of the service ordered, reminding you of the date and time. The session will be confirmed once we are able to verify the payment.
Where should I send proof of payment?
Proof of transfer must be sent by email to the address: [email protected].
Can there be appointments for the same date and time?
Our space is for individual use. duplication of appointments by different people, which is why the first appointment to be paid will be the one approved. In this sense, the appointments chosen for the same direction, the appointments chosen for the same date and time that may or may not be accepted by the customer.
What payment methods are available to make a payment?
At the moment the payment methods we have available are Multibanco, MBway and Bank Transfer.
How do coupons work?
The coupons on this site correspond to a code that the customer will receive and can use when scheduling a session or purchasing one of our products in the store that aims to offer sessions or session packs to friends and family – GIFT VOUCHERS . They may represent a discount or the total purchase of a product or service already purchased.
Purchase of products in the store. How it works?
The products presented in the appointment are vouchers or packs of sessions for the future. Once the total purchase of one of these products has been made, the customer will receive one of these e-mails or several coupon codes relating to the associated purchase, which they can use when booking each session.
Check in and Reception
We favor booking online and by phone, in order to better manage your reservation data.
When you arrive, check-in is carried out individually and exclusively.
We installed hydro-alcoholic solution dispensing points especially for our customers.
We have eliminated all non-essential elements such as catalogues, brochures and magazines.
All information can be consulted on our website and any questions can be asked by e-mail.
For your comfort, we can send your invoice via email.
For your complete peace of mind, our cleaning team is responsible for cleaning and disinfecting all contact surfaces between customers, following the guidelines of the Directorate-General for Health.
Exclusive use for you and your companions.
Before accessing the pool area, it is mandatory for all customers to pass through the shower in the pool area.
We apply the strictest cleaning and sanitizing protocols, so that you feel at ease.
We implemented improvements in ventilation and air conditioning systems.
We adapted the temperature and humidity levels in order to make the environment safer (source).
We apply water and air disinfection treatments, with Hydrogen Peroxide and ultra-violet rays, in order to make your stay in the water safe.
Note: According to the CDC – Center for Disease Control and Prevention
“There is no evidence that the COVID-19 virus can be transmitted to humans through the use of swimming pools and hot tubs, among others. Proper maintenance and disinfection (eg with chlorine and bromium) of swimming pools and hot tubs should inactivate the virus in the water.” (Source: CDC)
We apply space cleaning and disinfection protocols with certified disinfectant products and in accordance with the guidance of the Directorate General for Health.
The materials used are subjected to washing processes at temperatures above 60 ºC.
All our employees have received specialized training on the new specific protocols and will ensure that they are ensured at all times.
The safety distance between clients and staff must be maintained, with the exception of times when greater proximity is required (eg massage).
All our employees use personal protective equipment with approved masks. With your safety in mind, we set up permanent work teams.